Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus onĀ Ofgem’s website.

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Low gas pressure: Lingdale and Boosbeck

Customers in the villages of Lingdale and Boosbeck in Redcar and Cleveland may experience low gas pressure this weekend (Jan 4/5).

The recent heavy rains have caused water ingress into the local network, which has the potential to affect gas pressure for up to 200 properties in the area.

Our engineers are continuing to investigate the source of the water ingress so that we can make any necessary repairs. This is likely to take us into next week.

We apologise to customers for any inconvenience, and can assure residents that we are working hard to restore normal service.

Anyone who is concerned about their gas supply, or smells gas, should always contact the National Gas Emergency Line on 0800 111 999.