Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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£160,000 upgrade to gas network at Old Elvet, Durham

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £160,000 to upgrade ageing metal gas mains at Old Elvet, Durham.

The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing 800m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in Durham for years to come.

The six-week project, which is due to start on Monday 6 February 2017, has been carefully planned in conjunction with Durham County Council.

The ageing metal gas mains have required several emergency repairs in recent years. NGN has prioritised the pipes for replacement this year to minimise any inconvenience caused by future gas leaks.

In order to carry out this essential work safely and efficiently, it will be necessary to introduce various traffic management measures.

On Monday 6 February 2017, phase one of the works will begin in the footpath outside the Marriott Royal County Hotel, progressing towards the Marriott Leisure Club, Elvet Waterside.  The footpath will be closed to pedestrians during this time.

On Monday 13 February, phase two of the works will begin on Elvet Bridge, outside the Swan & Three Cygnets public house, progressing north towards 14 Elvet Bridge and the Subway sandwich shop.  During this time, works will also take place near the Boat Club riverside bar and Whisky River.

Engineers will cease work between 6pm and 11am to ensure vehicles can access Elvet Bridge as normal and local business deliveries are unaffected.

Phase three of the works will take place on New Elvet from Saturday 18 February. During this time, the three-way traffic lights at the junction outside the Marriott Royal County Hotel will be replaced with temporary three-way traffic signals.

The temporary lights have been planned in conjunction with Durham County Council to be in place during the school half term holiday, to minimise disruption to local businesses and motorists,

Phase four will take place on Old Elvet in the footpath towards Court Lane, with the final phase on Court Lane. No traffic management will be necessary during these final two phases.

George Howey, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.