Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Loss of gas supply to properties in Withernsea, East Yorkshire – Sunday January 15 5.45pm

Engineers from Northern Gas Networks continue to do all that they can to restore supply to properties in the town of Withernsea, East Yorkshire.

Mobile catering services are available to customers at the right-hand site of Pier Towers. One van is currently serving a range of hot meals and refreshments and a second will arrive at 8pm.

The Coach & Horses pub on Main Street, Welwick, HU12 0RY is also open to serve food until 9pm tonight.

Residents are able to go along to East Riding of Yorkshire Council’s leisure centre in the town to keep warm and receive hot drinks. It will remain open longer than usual tonight, with people able to stay until 9pm. It will re-open earlier than usual tomorrow, from 6am, to again operate a drop-in centre.

Tesco will be open until 6pm.

Residents are urged to use electricity, such as for heaters and hotplates, with consideration, so as not to place excessive strain on the electricity network. Northern Powergrid is supporting us extremely well to manage this situation.

Investigations are underway to establish the cause of the incident, which occurred at around 6pm on Saturday and has resulted in the loss of supply to the town. Around 3,000 properties have been affected.

More details from our Chief Executive, Mark Horsley, are available here:

Update: Loss of gas supply to properties in Withernsea – Sunday January 15 2.30pm

Letters are being delivered to customers with gas safety advice. Read the letter here:

Update: Loss of gas supply to properties in Withernsea – Sunday January 15 1.30pm

Further updates to follow at 7.30pm.