Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Connections Team Christmas opening hours

Happy holidays from the Connections team!

Our Connection’s team is taking a much needed rest and will be working reduced hours during the holiday. If you need to get in touch with someone urgently and we’re not around, please call the Customer Care team on 0800 040 7766 or email We’ll be back to normal from 3rd January.

Connections Team Christmas opening hours

23rd December 08:00 – 12:00
24th , 25th, 26th, 27th, 31st December and 1st, 2nd January – Closed
28th December – 08:00 – 16:30
29th December – 08:00 – 16:30
30th December – 08:00 – 12:00