Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Watch our Innovation animation

Here at NGN, we’re constantly trialling new technology and innovative ways of working to keep the whole sector moving forward.

Innovation animation clip

Midge the gas detection dog, one of the many innovation projects being trialled at NGN.


In 2015/16, we invested nearly £2.7 million in innovation projects under the Network Innovation Allowance.  We completed 14 projects, got 32 underway and there were 41 new suggestions under review.

There’s a lot going on and to share the latest updates on our projects with our customers as well as colleagues, we commissioned a special animation to illustrate everything that’s happening.

Please take a look to learn more…