Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Emergency repair work at Calvert Lane, Hull

Engineers from Northern Gas Networks are continuing emergency repair work to a medium pressure gas main at Calvert Lane, Hull today  (Friday 9 September 2016).

The main is located in the carriageway of Calvert Lane and as a result, it has been necessary to introduce a road closure in order for engineers to work as safely and efficiently as possible.

There has been no loss of supply to properties in the area, however NGN engineers may need to access individual properties as required in order to complete the work.

The Calvert Practice doctors surgery at the Calvert Centre has opted to temporarily relocate to the Riverside Medical Centre on Walker Street while the work continues.

Residents can access Calvert Lane from Anlaby Road but access from Spring Bank West is not currently possible.

Customer Care officers are doorknocking homes and businesses in the area to make customers aware of the work and, update on progress.

The pipe has required emergency repair in the past however NGN are confident the current works will minimise inconvenience to customers in future.

Tim Last, Network Officer for NGN, said: “We’re working to repair the main as quickly and as safely as we can, and in order to do this we had to temporarily close the road this morning and the road is still closed at the moment.

“We’d like to apologise to customers for any inconvenience caused and thank everyone for their patience while we complete this essential work.”

NGN’s Customer Care team is available on 0800 040 7766 option 7.

Anyone that smells gas or suspects carbon monoxide should ring the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.