Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message


Northern Gas Networks is committed to ensuring our website is accessible to as many visitors as possible, regardless of physical abilities or software. To achieve this goal Northern Gas Networks has taken the following steps:

  • This site is built using XHTML 1 Transitional
  • This site uses Cascading Stylesheets for visual layout and styling
  • This site conforms to the W3C’s WCAG guidelines Level I
  • This site uses structured semantic markup. For example, lists are marked up using lists elements, headings are marked up as headings, etc.
  • All links can be followed in any browser, even if scripting is turned off
  • The main body text is sized using relative sizes to allow it to be resized by users of any browser
  • With the exception of purely visual elements such as maps, primary content is structured so as to be readable in any browser, regardless of whether it supports images, stylesheets, scripting or plugins.

Please let us know if you have any difficulty accessing the site and require further help or have suggestions to improve our accessibility.