Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Where we work

We own and maintain more than 37,000km of gas pipes – enough to stretch from Leeds to Sydney, Australia and back again!

We cover an area that stretches from the Scottish border to South Yorkshire and has coastlines on both the east and west sides of the region.

NGN-mapOur patch contains a mixture of large cities such as Newcastle, Sunderland, Leeds, York, Hull and Bradford and beautiful rural areas including North Yorkshire and Cumbria.

We supply gas to around 2.7 million households and businesses – that’s around 6.7 million individuals.