Safety, reliability and great customer service are the cornerstones of our business. Customers suffer an interruption to their gas supply once in every forty years, on average, and when things do go wrong, we put them right quickly and efficiently.
Since our formation in 2005, we have been consistently measured by the energy regulator Ofgem as the most cost efficient of the UK’s eight Gas Distribution Networks (GDNs) – delivering great value to our customers, and creating a wealth of social and economic benefits to the region that go way beyond our core business.
Ofgem, measures our performance against a set of distinct criteria, from the quality of our reinstatement work (i.e. putting everything back as we found it following a job) to the speed of our response to gas emergencies to how quickly we resolve a complaint.
Our payments are linked directly to performance, so we have to deliver consistently high standards, or face penalties. Find out more here
Watch our video to find out more about the journey of gas, from production and importation to supply.