Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Need to talk to us?

Whether you’re calling us about an unexpected loss of gas supply, tweeting about roadworks, applying for a new gas connection or talking to us in person at one of the many customer events we hold around the region, we’ll strive to be professional, friendly and helpful.

If you have an enquiry or would like to feedback on something we’ve done right or wrong, please just get in touch.

Call us on 0800 040 7766.  Alternatively email customercare@northerngas.co.uk or complete our enquiry form below. We’d love to help.

Enquiry form

Get in touch with us using this enquiry form, and we will try and get back to you as soon as possible