Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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We're proud to keep the North of England cooking on gas

We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire.

We don’t generate the gas, we transport it, through a vast network of underground pipes. During periods of peak demand, we transport four times as much energy as the electricity networks.

If you spot our engineers when you are out and about, chances are they are either replacing old gas mains with modern new ones (we’re putting more than 3,800 kilometres of new pipes in the ground by 2021) or carrying out emergency repairs.

As well as keeping our network in tip top condition, we also provide the region’s rapid response service for customers who smell gas at home or work.

If you smell gas, call the National Gas Emergency Line on 0800 111 999. One of our engineers will be out with you quickly, to keep you safe.

Find out more about how we’re ‘Keeping the North cooking on gas’.