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Stakeholder Relations Team

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing around £470,000 to upgrade the ageing gas mains in The Dales area of Cottingham.

The essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing 7km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The sixteen-week project will start the week beginning Monday 18 July and is due to be finished in mid-November.

The work has been carefully planned in conjunction with East Riding of Yorkshire Council and will take place during the school holidays to minimise disruption to the local community.  Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers have been door-knocking local homes and businesses to make customers aware of the work, while on-site signage will advise motorists of the scheme.

Engineers will be working from Monday to Friday between 8am to 5pm.

Bob Hope, Customer Operations Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We would like to take this opportunity to apologise for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly and safely as possible.”

NGN held a customer forum at the Adult Resource Centre on Eppleworth Road on Tuesday 12 July, where Customer Care officers were able to answer customers’ questions and provide more information about the project.

For further information about the works please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.