We’re busy making some vital improvements to our Connections service, so from 6pm Wednesday 9 November to 8am Wednesday 16 November, online applications and instant payment services for new connections and meter alterations will be unavailable. We will have limited access to our all systems during this time but our team will do all we can to help and provide guidance. Just give us a call on 0800 040 7766 or email gasconnections@northerngas.co.uk.


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£1.5 million upgrade to gas pressure reduction station at Low Thornley

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £1.5 million  to upgrade its pressure reduction station at Low Thornley in Gateshead.


The major project is part of NGN’s continuing investment in modernising the network, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.


The project, which began on Monday 20 June and is expected to be completed by November 2016, has been registered as a Considerate Constructors Scheme site, where it will be will be monitored on the measures put in place to minimise impact on local neighbourhoods, the public and the environment.


Work will include a minor pipeline diversion within the existing site, installation of new more efficient technology including boilers and heat exchangers; installation of upgraded electrical and instrumentation equipment as well as safety, security and integrity improvements.


Major Projects Supervisor for Northern Gas Networks, Jordan Wright said: “Low Thornley is a site where it’s essential we ensure efficient performance so we can continue to deliver safe and reliable gas supplies to our customers.


“The new technology we will be installing minimises energy usage and emissions, and we’ll be working in a way which ensures the gas supply will be totally unaffected during the project.


“Our customers are at the heart of our business. All of the work is taking place within the site boundary so we don’t envisage any disruption, however you may see us out and about in the local community, talking to residents and finding ways in which we can help support local groups and charities.”


Engineers will be working on site from Monday to Friday between 7am and 6pm.


For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.