If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing in Ilkley’s gas infrastructure this year, replacing ageing metal mains with modern plastic pipes to ensure customers continue to receive a safe and reliable gas supply for years to come.

Gas mains replacement works on the A65 Skipton Road began on 28 March and will take 10 weeks to complete.

The project is progressing well, and this weekend, engineers will temporarily remove the traffic management system to minimise disruption to road users over the Bank Holiday weekend.

The temporary traffic lights will be taken out and the site left in a tidy condition on Friday 29 April with signs and barriers still in place.

Work will restart on the morning of Tuesday 3 May, with the lights reinstated and manned 12 hours a day as before.

Dean Woolley, Network Officer for NGN, said:  “We appreciate that Monday’s Ilkley Carnival is an important community event for the town, so to accommodate the needs of our customers we will temporarily remove the traffic management system this weekend.

“Work will restart on Tuesday 3 May under the previous conditions, as we look to complete the project as quickly and as safely as possible.

“Our customers are extremely important to us and we’re continuing to listen to feedback from the community. If anyone would like to speak to the team they can contact us on 0800 040 7766 or email customercare@northerngas.co.uk.  We’d like to thank everyone for bearing with us while we carry out these essential works.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.