If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

UPDATE Gas loss incident – Consett – November 19, 3.00pm
Engineers from Northern Gas Networks (NGN) have restored gas supplies to 739 properties in Consett and the remaining homes will be reconnected today, other than a small number of properties where engineers haven’t been able to gain access.
The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.
John Richardson, customer operations area manager, Northern Gas Networks, said: “739 properties are now back on gas and the remaining properties will be restored today, with exception of those where we haven’t been able to gain access. We’d like to ask these customers to call us so as soon as possible so that an engineer can be dispatched to restore supplies.
“I would like to say a huge thank you to everyone in Consett for their continued patience while we’ve been working to restore gas supplies. The support and understanding from the local people has been incredible.”
Free food and showering facilities will be available until the end of the afternoon.
The incident room remains open at the village hall on Delves Lane.
Anyone with questions is advised to speak to visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
ENDS